Our commitment
Wise Property Tax is committed to ensuring digital accessibility for people of all abilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.
Conformance status
Wise Property Tax’s web platform aims to conform with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. WCAG defines requirements for designers and developers to improve accessibility for people with disabilities.
This statement reflects our own internal review; we have not yet commissioned an independent third-party audit. Known issues we are tracking for resolution:
- Color-contrast on certain status-pill components in the dashboard (
1.4.3 Contrast (Minimum)). - Some interactive controls do not yet announce live-region updates to screen readers (
4.1.3 Status Messages).
Assistive technologies we test against
- NVDA (latest) on Windows 11 with Firefox & Chrome
- JAWS 2024 on Windows 11 with Edge & Chrome
- VoiceOver on macOS Sonoma + Safari and on iOS 17 + Safari
- TalkBack on Android 14 + Chrome
- Dragon NaturallySpeaking 16 (full-page navigation)
- Keyboard-only navigation across all flows
- Display reflow up to 400% zoom on a 1280-pixel viewport
Features that support accessibility
- Semantic HTML throughout, with proper landmarks (
nav,main,footer) and heading order. - Skip-to-content link on every page (visible on focus).
- All form fields have visible labels (no placeholder-only labeling).
- All interactive controls have a visible focus ring at 3:1 minimum contrast.
- Color is never the sole conveyor of meaning — every status uses an icon or text label too.
- Animations respect
prefers-reduced-motion. - The site supports zoom to 400% without horizontal scrolling on a 1280px viewport.
- Live regions (
aria-live) announce form errors, save states, and asynchronous updates.
Known limitations & alternatives
If you encounter content that is not yet fully accessible, please reach out — we will either fix it quickly or provide an alternative format (PDF, phone walkthrough, or human-assisted filing) at no charge.
Request accommodations
We provide free phone-assisted appeal filing, accessible PDF versions of all evidence packets, and human-narrated explainers for any homeowner who needs them. Email access@wisepropertytax.com or call 1-844-555-WISE.
Feedback & reporting accessibility issues
We welcome feedback on the accessibility of Wise Property Tax. If you encounter accessibility barriers, please email access@wisepropertytax.com with:
- The page URL where you encountered the barrier
- The assistive technology and browser/OS you were using
- A description of what you expected vs. what happened
We acknowledge all reports within 2 business days and target resolution within 30 days for critical barriers.
Formal complaints
You also have the right to file a formal complaint under Title III of the Americans with Disabilities Act with the U.S. Department of Justice at ada.gov. We will cooperate fully with any such investigation.