Help center

Real answers. No jargon.

The questions homeowners ask Wise Property Tax most — answered honestly by a real human team.

Questions, answered.

Don’t see yours? Email us — average response is 2 hours and 14 minutes.

How does Wise Property Tax make money if everything is free?

Today, Wise Property Tax is 100% free for homeowners — no subscription, no paid tier, no percentage of your savings, ever. We're a small team building toward a future paid tier for power features, but the core appeal toolkit will stay free. We never sell your data and we never take a cut of your tax savings.

How much can I really save?

It depends entirely on how over-assessed your property is, your local effective tax rate, and the strength of your evidence. Some homeowners see no reduction; others knock thousands off their annual bill. We do not promise a specific dollar figure — we show you the comparable sales and let the math speak.

Will my taxes go up if I appeal?

In most states, a typical residential appeal can only reduce or hold your assessed value, not increase it. Rules vary by state and county, so always read your county's appeal notice and the state property-tax code before filing. We surface the relevant rules for the states we cover, but this is not legal advice.

How long does an appeal take?

Drafting the packet with Wise Property Tax takes most homeowners 15–30 minutes. The county's review and any appraisal-review-board hearing typically take 30–120 days depending on your jurisdiction.

What states do you cover?

The toolkit works best in states where county assessment data is publicly accessible online. We surface county-specific deadline and form information for several large states (TX, FL, GA, NC, NY, IL, CA, AZ, CO and others) and provide a generic DIY guide everywhere else. We do not file on your behalf in any state — you submit, in your own name.

What if I don't want to share my data?

You can use most of Wise Property Tax with just your property address — no email, no account required. We do not pull your credit and we do not sell your information.

How do I delete my account?

From the Account page, or by emailing privacy@wisepropertytax.com. We honor deletion requests within 30 days, in line with CCPA and GDPR.

Is my data safe?

Every page and API call is served over HTTPS. Your account and property data live in a managed PostgreSQL database with the provider's standard at-rest encryption enabled. We do not currently hold a SOC 2, ISO 27001, or PCI DSS certification, and we don't pretend otherwise — see our security page for the honest write-up.

How is Wise Property Tax different from a contingency-fee protest firm?

Two things: (1) we are free — protest firms typically charge 30–50% of your year-one savings; (2) we are a software toolkit, not a representative — you remain the named protester on the filing, you control the evidence, and you keep 100% of any reduction.

Does Wise Property Tax work for commercial property?

No. We focus on owner-occupied single-family homes and condos. Commercial, multi-family, and agricultural property have very different valuation rules and are not supported.

What if I already have a homestead exemption?

Great — keep it on file. The homestead exemption and an assessed-value appeal are separate paths, and most homeowners can pursue both.

How do you determine my home's fair-market value?

We use a weighted median of 6–8 adjusted comparable sales within roughly 0.5 mi and the last 12 months — the same general approach licensed appraisers use. Read our full methodology →

Who actually files my appeal?

You do. Wise Property Tax pulls your comps, drafts your appeal letter, and assembles the evidence packet. You read it, edit anything, sign your name, and submit it directly to your county. We do not appear at hearings or sign documents on your behalf.

Can a realtor or lender refer me here?

Sure — they can just send you the link to wisepropertytax.com. We do not currently run a paid affiliate or referral program. More on that here →

Still curious?

Email, chat, or call us. Real humans, no AI gatekeeping.

Contact support → Call 1-844-555-WISE